*Register and generate warranty online on portal for modules purchased after September 2020 only.
For modules purchased prior, kindly directly send a mail to customercare@vikramsolar.com
Our Customer Experience Portal rebranded as VIKICARE, developed specifically for retail customers and channel partners, aims to provide seamless customer experience to queries related to our solar products.
VIKICARE provides an online solution where the end customer can register their products,
generate and claim warranty, raise service support requests in 3 easy steps, online.
Additionally, to engage the users the section will be populated with VS product related information, upcoming products, articles, insight papers, newsletters, latest
news, etc. along with few engaging quizzes.
AN ENHANCED
User experience- Registering, generating warranty and raising service requests can be done in 3 easy steps, thereby ensuring faster TAT of queries raised.
User engagement- Allow the end users to upload the photos of the installed PV modules on the portal and tag Vikram Solar, play fun quizzes that are generated from time to time.
Customer repository- Capture end customer data base for future loyalty programs and collect user feedback to cater the customer sentiment in a better way.
VIKICARE’S ADVANTAGE
Create a customer experience that is different from other solar companies
Increase transparency between customer and manufacturer
Provide a one stop solution for queries related to Vikram Solar products
Single platform for generating and claiming warranty, getting the queries addressed instantly
