Executive – Customer Service


Number of vacancies




Desired Experience & Qualification:
  • Graduation in any stream
  • Minumum 2 – 3 years of experience

Knowledge & Skills:
  • Strong Computer Application Skills, specially Excel, CRM tools etc.
  • Excellent Interpersonal Communication skills
  • High Level of Professionalism
  • Strong problem solving abilities
  • Attention to details
  • Process oriented
  • Ability to communicate in English, Hindi, Bengali
  • Pleasing voice quality

Passionate about bringing about positive change not only to the company bottom-line but also
about making the world a better place


Best in the Industry

Key Accountabilities:
  • Answer incoming customer phone calls/ emails and take appropriate action for each call/ email
  • Prepare/ initiate Outbound calls/ emails based on the internal communication
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input
  • Input data into online platform to keep each customer record/ query/ complaint updated
  • Regular updating and sharing of Customer Complaints database/ MIS
  • Internal follow-up with concerned departments, if required

Apply now